800.com
800.com lets small businesses activate toll-free, local, or vanity numbers within minutes, with a basic virtual phone system, SMS, and auto attendant included, and a flat monthly rate instead of per-user billing.
May contain affiliate linksA good, simple option for getting a memorable 800 or vanity number quickly, with flat pricing and a very solid Trustpilot rating, though integrations and geographic reach are more limited than full VoIP phone systems.
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800.com is a provider focused on a very specific use case: giving a small business an easy-to-remember toll-free, local, or vanity number, with the basic virtual telephony features needed to run it, without the complexity of a full phone system. This audit combines public product documentation with verified user reviews on Trustpilot.
What 800.com is and who it’s for
800.com offers toll-free numbers (800 and variants), local numbers, and custom vanity numbers for businesses in the U.S. and Canada, along with basic virtual telephony features: auto attendant, extensions, SMS, call recording, and voicemail. It’s aimed mainly at small businesses that want a professional, memorable number — often for advertising or to project trust — without needing a full phone system with a dialer or integrated CRM.
What it’s like to use day to day
Activating a number, whether new or ported from another provider at no additional cost, takes just a few minutes from the management panel. Setting up the auto attendant and extensions follows a guided wizard, built for people with no prior experience with phone systems. The mobile app lets you manage calls and messages from your phone, though with fewer features than the desktop or browser version, worth keeping in mind if the team works mainly from mobile.
The fine print: geographic coverage and per-plan, not per-user, pricing
Unlike phone systems like CloudTalk or Aircall, which charge per user/month, 800.com bills a flat rate per plan that includes a set number of users and minutes, which can be more predictable for small teams with several agents sharing the same number. The most important limit is geographic: the service is built for the U.S. and Canada, and isn’t a suitable option for businesses that need broad international phone presence, unlike TollFreeForwarding or Zadarma.
Real user reviews
800.com maintains a rating of 4.5 out of 5 on Trustpilot, with more than 500 verified reviews, a solid figure for a provider of this size. Users repeatedly highlight service reliability and ease of use, with voicemail, SMS sending, and number management working “seamlessly,” according to several reviews. Criticism concentrates on the lack of integrations with third-party tools and a call management feature set less complete than providers built for sales teams.
On Capterra the rating is even higher: 4.7 out of 5 with 362 verified reviews, with ease of use and customer service also scoring 4.7 and 4.6 respectively. There, praise centers on how fast setup is, the ability to customize voicemail greetings and call flows by business scenario, and support described as staying with the customer “until the problem is fully resolved.” The most-cited complaints on Capterra and G2 aren’t about general reliability but specific: call transfers that occasionally don’t complete correctly, a 10DLC messaging verification process several users describe as confusing and slow, and a web interface that, according to some G2 reviews, “isn’t especially intuitive” and takes time to master. The price comparison also comes up repeatedly: while it competes well against Grasshopper or RingCentral, it’s still more expensive than a toll-free number contracted directly with a traditional carrier.
How it compares with other virtual number options
| 800.com | TollFreeForwarding | Zadarma | CallHippo | |
|---|---|---|---|---|
| Strength | Easy vanity/800 number setup | International number coverage | Free PBX + pay-as-you-go cost | Entry-level pricing |
| Pricing model | Flat rate per plan | Included minutes + usage | Free + pay-as-you-go | Per-user subscription |
| Geographic coverage | U.S. and Canada | Broad international | International (90+ countries) | International |
| Reviews | 4.5/5 (Trustpilot) | 4/5 (Trustpilot) | 3.7/5 (Capterra) | 4.5/5 (G2) |
Frequently asked questions
Does 800.com have a free trial? No, but every plan includes a 30-day money-back guarantee to try the service risk-free.
Can I port my current number to 800.com? Yes, porting existing numbers is free according to official documentation.
Does 800.com work outside the U.S. and Canada? The VoIP service and numbers are aimed primarily at the U.S. and Canada; it isn’t the best option for broad international coverage.
Is it billed per user or per number? 800.com’s model is a flat rate per plan (which includes a set number of users and minutes), not an individual per-user subscription like other VoIP phone systems.
Is it complicated to set up SMS sending? Sending SMS in the U.S. requires 10DLC messaging registration (sender identification with carriers), an industry-wide requirement not unique to 800.com, but one several user reviews describe as confusing and slower than expected.
Affiliate disclosure
Product Auditors participates in 800.com’s partner program. If you sign up for 800.com through the links on this page, we may earn a commission at no extra cost to you. This commercial relationship does not influence our editorial assessment: the score and conclusions are based on public product documentation and verified reviews from real users.
Methodology for this audit
This analysis is based on public product documentation (official website and support center pricing page) and verified user reviews on Trustpilot, checked in September 2026. It does not replace our own extensive testing with a long-term active account. You can read more in our editorial methodology.
- Small businesses in the U.S. and Canada looking for an easy-to-remember 800, local, or vanity number
- Businesses that prefer a flat price per number/plan instead of per-user billing
- Anyone who wants to port an existing number at no cost and activate a new one within minutes
- Businesses outside the U.S./Canada that need broad international coverage
- Sales teams that need an auto dialer, integrated CRM, or advanced call analytics
- Anyone looking for a mobile app with full functionality, not just the basics
Activation of 800 numbers and variants, local numbers, or custom vanity numbers, with free porting of existing numbers.
An automated voice menu and extensions to route inbound calls to the right department or person with no human operator.
Sending and receiving SMS from the business number, useful for confirmations or follow-up without using a personal mobile.
Call recording and voicemail with basic management features included on every plan.
Manage the number and calls from a mobile app or browser.
Limitation: The mobile app offers a smaller feature set than the desktop version.
Three plans with a flat monthly rate: Startup from $19/month (annual) with 1 number and 1,000 minutes, Small Business from $49/month with 3 numbers, and Complete/Pro from $149/month for larger needs. All include a 15% discount on annual billing and a 30-day money-back guarantee.
Flat monthly or annual rate per plan (not per user), with included minutes and additional cost for usage beyond the contracted plan.
- Free plan: No
- Free trial: No
Price checked on September 12, 2026. Prices can change: check the current price with the provider.
- Activates toll-free, local, or vanity numbers within minutes, with free porting of existing numbers
- Flat price per plan (not per user), simplifying budgeting for teams with several agents
- 4.5-out-of-5 Trustpilot rating with more than 500 verified reviews
- Complete basic features included: auto attendant, SMS/texting, call recording, and voicemail
- 30-day money-back guarantee on every plan
- Coverage limited to the U.S. and Canada; not an option for broad international presence
- No native CRM integrations or advanced team collaboration tools
- The mobile app has more limited features than the desktop/browser version
- Entry price above the industry average for what the base plan offers
- The 10DLC messaging verification process (required to send SMS in the U.S.) is described as confusing and slow in several reviews
- Some call transfers don't complete correctly, according to Capterra reviews
See our editorial methodology.
- Features and number coverage6.8 / 10
- Ease of use8 / 10
- Price and cost transparency6.8 / 10
- Service reliability7.8 / 10
- Support and customer service7.5 / 10