KrispCall
KrispCall is a cloud phone system with virtual numbers in more than 100 countries, multi-level IVR, a power dialer, and more than 100 CRM integrations, built for sales and support teams that need international phone presence.
Good international number coverage and a broad feature set for the price, but call quality and technical support draw more frequent criticism than competitors like CloudTalk or Aircall.
KrispCall competes on price and international coverage in the same segment as CloudTalk, Aircall, or CallHippo. This audit combines public product documentation with verified user reviews on G2 and Capterra to weigh where it delivers and where it falls short against those more established competitors.
What KrispCall is and who it’s for
KrispCall is a cloud phone system (cloud PBX) built for sales and support teams that need virtual numbers in many different countries, along with outbound contact tools like the power dialer and mass SMS. Its pitch rests on offering a broad feature set — multi-level IVR, more than 100 CRM integrations, call analytics — at a competitive entry price versus more established providers in the category.
What it’s like to use day to day
Setting up numbers and the IVR tree is done from a centralized panel (Unified Callbox) that groups calls and SMS from every active number. Sales teams can lean on the power dialer to automate outbound contact with prospect lists, and native CRM integrations let you log activity without leaving your usual sales tool. Users themselves rate the initial setup and the panel positively, but repeatedly point to friction in the mobile app.
The fine print: call quality and support, the recurring weak point
The aspect that comes up most as negative in the reviews analyzed isn’t price or features, but call quality: dropped calls and audio problems show up tagged in a relevant number of reviews on both G2 and Capterra. On top of that, several users describe technical support as slow to resolve issues, especially when the problem affects service quality in production. Before migrating an operation with critical call volume, it’s worth testing with real traffic during the trial period.
New in 2026: more AI in call management
KrispCall has expanded its AI features beyond basic transcription: it now includes automatically generated call summaries, AI-assisted text rephrasing to polish messages and notes, real-time coaching for supervisors listening to live calls, and AI-assisted noise cancellation to improve audio clarity in noisy environments. It’s a competitive AI package for KrispCall’s entry price, though — as with overall call quality — the real experience varies according to user reviews.
Security and compliance
KrispCall declares HIPAA, GDPR, and CCPA compliance, with end-to-end encryption, multi-factor authentication (MFA), and periodic security audits, according to its own documentation and independent third-party analysis. This is a reasonable level of compliance for the price segment it competes in, though its verifiable public documentation (downloadable audit reports, an open Trust Center) is more limited than competitors like CloudTalk, which publish their ISO 27001 and SOC 2 Type II certifications more transparently.
Real user reviews
KrispCall has a rating of 4.5 out of 5 on G2, with more than 350 verified reviews, but drops to 3.8 out of 5 on Capterra, a notable difference between platforms suggesting uneven experiences depending on customer type or usage volume. On Trustpilot the rating sits at 4.1/5. Most praised: ease of initial setup and the centralized panel. Least valued: call quality, some mobile app bugs, and analytics, described as more limited than reporting-focused competitors.
How it compares with other VoIP phone systems
| KrispCall | CloudTalk | CallHippo | Zadarma | |
|---|---|---|---|---|
| Strength | Number coverage + price | International call quality | Entry-level pricing | Free PBX + pay-as-you-go cost |
| Entry price | $12/user/month | €19/user/month | $0 (limited free plan) | $0 + usage |
| Power dialer included | Yes, on base plans | No (paid add-on) | Paid add-on | No |
| G2 / Capterra rating | 4.5 / 3.8 | 4.4 / — | 4.5 / 4.3 | — / 3.7 |
Frequently asked questions
Does KrispCall have a free plan? No. It offers a free trial, but paid plans start at the Essential tier from around $12/user/month.
In how many countries does it offer virtual numbers? More than 100 countries, according to official product documentation.
Is call quality reliable? It’s the most criticized point in the reviews analyzed: dropped calls and audio problems come up more often than with competitors like CloudTalk or Aircall.
Does it include CRM integrations? Yes, more than 100 native integrations with CRM and productivity tools, plus a proprietary API.
Does KrispCall comply with data protection regulations? It declares HIPAA, GDPR, and CCPA compliance, with end-to-end encryption and multi-factor authentication, though it publishes less detailed public documentation than competitors like CloudTalk.
Methodology for this audit
This analysis is based on public product documentation (official website and pricing table on Capterra) and verified user reviews on G2 and Capterra, checked in September 2026. It does not replace our own extensive testing with a long-term active account. You can read more in our editorial methodology.
- Sales or support teams that need virtual numbers in many countries at a moderate cost
- Businesses looking for a power dialer and advanced IVR features without paying pricier providers' add-ons
- Companies that already use a CRM and value having more than 100 native integrations available
- Operations where uninterrupted call quality is critical and no friction can be tolerated
- Teams that depend on fast technical support to resolve issues during extended hours
- Anyone who prioritizes a polished mobile app over desktop features
Activation of local, mobile, and toll-free numbers in more than 100 countries to give distributed teams a local phone presence.
Configurable multi-level routing trees to direct each call to the right agent or department.
An auto dialer that chains contacts from a list to speed up the pace of outbound calls for sales teams.
Sending individual or mass-campaign text messages from the same virtual number used for calls.
Call recording, live monitoring, and automatic voicemail transcription.
Limitation: Audio quality on some calls is flagged as inconsistent in user reviews.
More than 100 native integrations with common CRM and productivity tools, plus a proprietary API.
Beyond transcription, KrispCall offers AI-generated call summaries, AI text rephrasing, and live coaching features for supervisors, along with AI-assisted noise cancellation.
KrispCall declares HIPAA, GDPR, and CCPA compliance, with end-to-end encryption, multi-factor authentication (MFA), and periodic security audits.
Limitation: Detailed public documentation (downloadable audit reports, an open Trust Center) is more limited than competitors like CloudTalk, which publish their ISO 27001 and SOC 2 Type II certifications more transparently.
Essential plan from around $12/user/month, Standard plan from around $32/user/month, and a custom-priced Enterprise plan available on request.
Per-user/month subscription (monthly or annual), with a custom Enterprise plan for large deployments.
- Free plan: No
- Free trial: Yes
Price checked on September 12, 2026. Prices can change: check the current price with the provider.
- Virtual numbers available in more than 100 countries, with quick setup
- Multi-level IVR (Phone Tree) for complex call routing at no extra cost
- Power dialer and mass SMS included for sales teams with high outbound contact volume
- More than 100 native CRM integrations, useful for teams that already have a defined workflow
- 4.5-out-of-5 G2 rating with more than 350 verified reviews
- Dropped calls and audio quality issues are the most repeated complaint on Capterra and G2
- Notably lower rating on Capterra (3.8/5) than on G2 (4.5/5), suggesting uneven experiences depending on use case
- Technical support draws criticism for slow issue resolution
- Call analytics features are described as limited compared with reporting-focused competitors
See our editorial methodology.
- Features and automation7.8 / 10
- Ease of use7.5 / 10
- Price and value for money7.8 / 10
- Call quality and reliability6 / 10
- Support and customer service5.5 / 10
- Security and compliance7.2 / 10